SHIPPING POLICY

SHIPPING POLICY – TheSmartKnives

At TheSmartKnives, we are committed to delivering your orders promptly and efficiently. Please review our shipping policy below:

Shipping Destinations:
We currently ship to the United States,Canada,Australia and United Kingdom. All orders will be shipped from our warehouse in China. Please note that international orders may experience additional delays due to customs clearance.

Free Shipping:
Enjoy free shipping on all orders within the United States,Canada,Australia and United Kingdom.

Delivery Time:
The delivery time for your order consists of processing time and shipping time.

Processing Time:
Please allow 1-2 working days for order processing.

Shipping Time:
The estimated shipping time is 9-15 working days.

Tax:
No additional customs duties are required. You only need to pay for the product itself.

Shipping Carriers:
We utilize trusted shipping carriers such as FedEx, DHL, and UPS to ensure reliable and efficient delivery of your order.

Order Tracking:
Once your order is shipped, you will receive a notification with the tracking information. You can conveniently track the progress of your shipment using this information.

Estimated Delivery Time:
The estimated delivery time provided includes processing and shipping time. Please note that estimated delivery times may vary depending on your location. Remote areas may experience longer delivery times.

Customer Support:
If you encounter any issues during shipping or after receiving your order, please contact our customer service representative at support@thesmartknives.com. We are here to assist you and provide a satisfactory solution.

COVID-19 Shipment Escalation Notice:
During these challenging times, please be aware that the logistics company may experience delays in processing your package. Tracking information may not be updated immediately. We kindly ask for your patience and understanding. If you have any concerns, please email support@thesmartknives.com for assistance. We apologize for any inconvenience caused.

Thank you for choosing TheSmartKnives. We appreciate your business and strive to provide you with a seamless shopping experience.

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